Join a televisit
Smartphone Instructions
(If you don’t see this prompt, you may need to update your permissions.)
Computer Instructions
- 30 minutes before your appointment, you’ll receive an email and text with a link to join your Televisit.
Click the link to get started.
- Complete the questionnaire and enter vitals if needed. If already completed, scroll to the bottom and
click submit.
- Allow access to your camera and microphone. If nothing happens or your camera doesn’t activate, it may be a permissions issue.
- Complete the system compatibility check and click “Next.”
- You’ll enter the virtual waiting room. Your provider will join shortly.
- Once your provider joins, your visit will begin. You should see and hear your provider on screen.
Common Issues with Televisits
Common Issues
- What is my “12-digit code”?
- We do not use 12-digit codes. Please follow the steps listed above to access your Televisit.
- Audio not working
- Ensure your volume is turned up
- Hang up any active phone calls and reconnect
- Verify browser or app permissions
- Camera not working (computer)
- Check for a privacy shutter over the webcam and ensure it’s open
- Verify permissions
- Visit won’t start (computer)
- Scroll down and look for a “Next” or “Proceed” button
- Incompatible browser
- Use the latest version of Chrome, Safari, Edge, or Firefox (limited support)
- Poor connection quality
- Move closer to your router or modem
- Turn off video if audio is cutting out
- Run a speed test. High ping (>100ms), upload under 2 Mbps, or download under 4 Mbps may cause video/audio issues.
Permissions
Permissions control whether your browser or app can access your camera and microphone. Both site-level and app-level access may be required depending on your device.
Site-level browser permissions:
- Safari:
Mac |
iOS - Chrome:
Computer |
Android |
iPhone/iPad
App-level permissions:
- iOS Safari: No separate app-level setting. Site-level covers it.
- Chrome on Android:
App Permissions Guide
Log in for the first time
Logging in to Your Patient Portal
1. Go to https://health.healow.com/evivamd
- Your username is your email address.
- Your temporary password is included in your initial consult instructions email. If you don’t have it, please contact our office.
2. Verify your identity using the text or voice confirmation sent to your phone number on file.
3. Once verified, you’ll be taken to your Patient Dashboard.
4. Please review and update any missing information in your Personal and Additional Info sections.
5. From your Dashboard, click “Join Televisit” to launch your questionnaire. This will not start the visit—it simply opens the questionnaire.
If you need help accessing your portal or completing your questionnaire, please contact the Eviva team. We’re happy to help!
Fill out the questionnaire
How to Access and Complete Your Patient Forms
- From your dashboard, hover over “Questionnaire” and select “Patient Forms” in the left menu.
- On the next screen, you’ll see all consultation questionnaires and consent forms available from Eviva.
Refill Requests
How to Request a Medication Refill
- From the patient portal dashboard, click “Request Refill”.
- Select the checkbox next to the medication(s) you wish to refill.
- Verify your preferred pharmacy, add any comments, and click “Submit”.
- A confirmation message will appear once your request is submitted.
Make Payments
How to Make a Payment in the Patient Portal
These instructions are written for the initial consult fee, but the process is similar for in-person copays and self-pay surgical fees.
- Sign in to your patient portal.
- On the dashboard, click “View All”.
- Click the appointment that appears right after your Televisit consult — this is labeled with a “copay.”
(Note: We understand this is not technically a copay; this label is used in our system to collect payments.)
- Fill in your personal and payment details, then click “Make Payment.”
